1. The Ironmesmar website provides shipping and delivery services throughout all regions of the Kingdom of Saudi Arabia, and delivery to the Gulf Cooperation Council (GCC) countries is also available, all in accordance with the approved coverage of the contracted carriers. Certain remote or distant areas may be excluded or subject to additional fees, provided that the customer is clearly notified of this before completing the order.

2. The expected delivery period is displayed upon completion of the purchase. It is an estimated period that depends on the customer’s location and the shipping company, and it is not binding in cases of force majeure, emergency circumstances, or any reasons beyond the control of the website or the carrier, in accordance with Article (14) of the Saudi E-Commerce Law.

3. The order is delivered to the address registered by the customer at the time of purchase. The signature of the customer or their representative at the specified address (whether electronic or on paper) constitutes an acknowledgment of correct receipt of the order in accordance with the specifications stated in the invoice.

4. If delivery cannot be completed due to the customer’s absence, an error in the address details, or refusal to receive the order, the customer must contact customer service within a maximum of five (5) business days to arrange an alternative delivery date, and shall bear any additional fees that the shipping company may impose.

5. If the customer does not claim the order within thirty (30) days from the date of purchase, or does not respond to attempts to contact them for delivery of the shipment, this shall be deemed an implicit waiver of the order. After this period has elapsed, the website has the right to cancel the order without any obligation to refund the amount paid, provided that only the actual costs of shipping, storage, and administration (if any) are deducted, in accordance with the provisions of Article (14) of the Saudi E-Commerce Law.

6. The website is committed to working with licensed shipping companies that comply with quality and safety standards. Orders are tracked and delivery operations are documented electronically to safeguard customers’ rights.

7. In the event of receiving a damaged, incomplete, or incorrect product, the customer must notify customer service within forty-eight (48) hours from the date of receipt, attaching the necessary photographs and information, so that verification can take place and appropriate action can be taken in accordance with the Return and Exchange Policy.

8. Fees and Taxes: All fees related to the shipping process are displayed to the customer before completing payment, including transport costs, additional services, taxes, and import duties (if any). The customer shall bear any customs duties or local taxes imposed by the authorities of the destination country in the case of international shipping, unless otherwise stated on the payment page.

9. Delivery Period: The delivery period is calculated starting from the date the order is handed over to the shipping company after processing is complete, and not from the date the order was created. Official holidays and weekend days announced in the country are not counted within this period.

10. Inspection Upon Receipt: The customer must visually inspect the packaging and the product upon receipt. In the event of clear and material damage to the parcel, the customer has the right to refuse to accept it, provided that the condition is documented with the delivery representative and customer service is notified immediately within the period specified.